Customer Return and Warranty Process Guidelines
Introduction
Thank you for choosing Corner Wearables Ltd. We are dedicated to ensuring your satisfaction with our products. However, should you find any issue with your purchase, our return policy and warranty services are designed to assist you efficiently and effectively.
Return Policy
General Conditions for Returns
Return Window: Products must be returned within 30 days of the purchase date.
Condition of Returns: Items must be in new and unused condition, including all original packaging, labels, and accessories.
How to Initiate a Return
Request RMA Number: Contact our customer service at hello@trainwithcorner.com to obtain a Return Merchandise Authorization (RMA) number.
Prepare Your Return: Securely package the item in its original packaging, including your name, address, order number, and the RMA number.
Send Your Return: Mail your return to the following address:
Corner Wearables Ltd
Attention: Returns
Order number# [Your Order Number]
Unit 1 Hoyle St
Manchester
M12 6HG
United Kingdom
Additional Return Conditions
Extended Holiday Returns: Purchases made in November and December can be returned through January 31 of the following year or 30 days after purchase, whichever is longer.
Non-refundable Fees: Shipping and handling charges, gift wrap fees, and taxes paid are not refundable.
Customer’s Shipping Responsibilities: You are responsible for all return shipping charges and assume the risk of loss or damage during transit back to Corner.
Faulty Products
If your product has a fault within 30 days of purchase, Corner will cover return shipping costs up to:
£5 for UK customers
£10 for European customers
£15 for Rest of the world customers
Proof of Shipping: A shipping receipt is required to claim back shipping costs.
Additional Return Restrictions
Returns without an RMA from Corner or without all parts included in the original package may be refused or subject to a restocking fee of 15% of the product's original price or the retail value of missing accessories, whichever is higher.
Refund Process
Refunds will be processed within 2 weeks of Corner’s receipt of the product.
Warranty
Warranty Coverage
Corner warrants that the Product shall be free from defects in materials and workmanship under normal use for:
1 year from the purchase date (Global, except EEA)
2 years from the purchase date (EEA customers)
Warranty Limitations
The warranty does not cover software, consumables, or damage from misuse, accident, or external causes.
Unauthorized modifications, use of non-Corner products, or service by non-Corner representatives may void the warranty.
Warranty Remedies
If a valid claim is made during the Warranty Period, Corner will either repair or replace the product with new or refurbished parts or products.
Obtaining Warranty Service
To receive warranty service, send the Product to Corner in its original packaging or packaging providing equal protection, accompanied by proof of purchase.
Exclusions and Limitations
This warranty does not cover liquid damage, damage from non-Corner products, or theft.
Corner is not liable for incidental or consequential damages resulting from any breach of warranty.
Contact Information
For questions regarding our return policy or warranty service, please contact Corner Wearables Ltd at:
Corner HQ Offices
Unit 2 Hoyle St,
Manchester,
M12 6HG
United Kingdom
Email: hello@trainwithcorner.com
We are committed to ensuring your satisfaction with our products and services. Thank you for choosing Corner Wearables Ltd.